Information about our NHS services

Demand for NHS services is currently exceeding our limited annual capacity.

We are not accepting any new NHS patients and do not hold a waiting list.

The following policies enable us to deliver NHS services to as many patients as possible and have been agreed by the local NHS Team.

NHS check-ups

Our reception team are unable to book routine NHS check-ups in advance, unless the dentist has specifically agreed this.

Our dentists follow NICE guidelines on frequency of check-ups and this allows up to 24 months between check-ups if dental health is good.

Missed Appointments

Patients who fail to attend on two occasions for NHS appointments within a year, will not be offered further appointments at the practice. The missed appointments do not have to be consecutive.

If we do not treat an NHS patient for more than two years, they will be removed from our patient list. They can continue to see us on a private basis should they wish.

Incomplete Treatment

Dentists can close an NHS course of treatment if a patient fails to book in or attend the required appointments, as requested. The patient may then need to pay for a new course of treatment.

We cannot keep courses of treatment open indefinitely.

Failure to Pay

Patients who do not pay for their NHS treatment as requested will not be offered any further appointments at the practice.

This is in line with our Payment Policy.

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